Privacy Policy - Kaizen Online

Kaizen Wellness

Last Updated: March 10, 2026

Introduction

Kaizen Wellness (“we”, “our”, “us”) operates the website pay.kaizengoa.com, which is used to process payments for workshops, coaching sessions, and digital programs offered through the Kaizen platform.

These offerings may be delivered through journey.kaizengoa.com or other Kaizen platforms.

This Privacy Policy explains how we collect, use, and protect your information when you interact with our payment pages.

By using our services, you agree to the terms outlined in this policy.

Information We Collect

When you make a purchase or interact with our website, we may collect the following information:

Personal Information

This may include:

• Name

• Email address

• Phone number

• Billing details

• Purchase history

Payment Information

Payments on our platform are processed through Razorpay Software Private Limited. We do not store full card details or sensitive financial information on our servers. Payment data is handled securely by Razorpay in accordance with their privacy and security standards.

Technical Information

We may also collect limited technical information such as:

• IP address

• Browser type

• Device information

• Cookies or tracking technologies

This information helps us maintain site functionality and improve user experience.

How We Use Your Information

We use collected information to:

• Process payments and transactions

• Provide access to purchased courses, workshops, or services

• Communicate important information about your purchase

• Send confirmations, receipts, and access details

• Provide customer support

• Improve our services and platform experience

Your information may also be used for internal administrative purposes related to course or workshop delivery.

Course and Workshop Access

Payments processed on pay.kaizengoa.com may grant access to digital programs, courses, or workshops hosted on journey.kaizengoa.com or other Kaizen platforms. Information provided during checkout may be used to create or manage your access to these services.

Third-Party Services

We may share limited necessary information with trusted third-party services required to operate our platform.

These may include:

• Razorpay – payment gateway

• Systeme.io – checkout pages, payment processing and automation tools

• Kajabi - workshop / course access and management and email communication

• Other Email or communication platforms used for delivering course information

These providers operate under their own privacy and security policies.

Data Security

We take reasonable steps to protect your personal information. Payments are processed through secure, encrypted payment gateways. We do not directly store sensitive payment credentials such as credit card numbers. While we strive to use commercially acceptable means to protect your information, no internet transmission method is completely secure.

Cookies and Tracking

Our website may use cookies or similar technologies to:

• Maintain website functionality

• Improve user experience

• Understand how visitors interact with our pages

Users may disable cookies through their browser settings if they choose.

Data Retention

We retain personal information only for as long as necessary to:

• Maintain transaction records

• Provide access to purchased courses, workshops, or services

• Provide customer support

• Send important updates related to your purchases

• Send occasional marketing or promotional communications related to Kaizen Wellness offerings

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. We may also retain certain information as required for legal, tax, or financial compliance.

When personal information is no longer required for these purposes, it will be securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data where applicable

• Requests can be made through the contact information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with a revised update date.

Contact

For questions regarding this Privacy Policy, please contact:

Kaizen Wellness

Email: hello@kaizengoa.com

Location: Goa, India