Terms and Conditions (Online Programs & Coaching)

These Terms and Conditions govern the purchase of online courses, workshops, and coaching services offered by Kaizen Wellness (“Kaizen”, “we”, “our”, or “us”) through our online platforms and checkout pages.

By purchasing any product or service through our website or checkout pages, you agree to the following terms.

1. Nature of Services

Kaizen offers digital wellness products and services including but not limited to:

Online courses
Recorded programs
Live group coaching sessions
Workshops and digital learning materials

All services are intended for educational and personal development purposes only and do not constitute medical, psychological, or therapeutic treatment.

Participants should consult appropriate professionals before undertaking any wellness practice if they have medical or psychological concerns.

2. Eligibility

By purchasing a program you confirm that:

You are at least 18 years of age, or
You are participating under the supervision and consent of a parent or legal guardian.

Kaizen reserves the right to refuse service if the participant is deemed unsuitable for the program.

3. Payments

Payments for programs and services may be made through:

Credit cards
Debit cards
Net banking
UPI
Digital wallets

Payments are securely processed through third-party payment gateways including Razorpay.

Kaizen does not store or process card details directly.

Upon successful payment, the customer will receive confirmation via email with transaction details.

4. Pricing

All prices are listed in Indian Rupees (INR) unless stated otherwise.

Kaizen reserves the right to:

Change pricing at any time
Offer promotional discounts
Modify program pricing for future enrollments

Such changes will not affect purchases already completed.

5. Refund Policy

Unless explicitly stated otherwise on the checkout page:

All purchases of digital courses and coaching programs are non-refundable.
Access to digital materials is granted immediately after purchase and therefore refunds cannot be processed once access has been provided.

For live programs:

If Kaizen cancels or reschedules a session, participants may be offered either:
- A rescheduled session
- A credit for a future program
- A refund at Kaizen’s discretion.

Refunds, if applicable, will be processed through the original payment method within 10–15 business days.

6. Rescheduling and Missed Sessions

For live coaching sessions:

Participants may request rescheduling at least 24 hours prior to the scheduled session.
Missed sessions or no-shows may not be rescheduled or refunded.

Group programs may not offer individual rescheduling.

7. Intellectual Property

All course materials, recordings, documents, and program content are the intellectual property of Kaizen Wellness.

Participants may not:

Copy
Reproduce
Distribute
Sell
Share login access
Upload materials to public platforms

Unauthorized use may result in termination of access without refund.

8. Participant Conduct

Participants are expected to maintain respectful behavior during all live sessions and community interactions.

Kaizen reserves the right to remove participants from a program without refund if they engage in:

Harassment
Disruptive conduct
Abuse of facilitators or other participants

9. Health Disclaimer

Programs offered by Kaizen may involve practices related to mindfulness, breathwork, or wellness education.

Participation is voluntary and at the participant’s own risk.

Kaizen does not guarantee specific physical, psychological, or personal outcomes.

Participants are responsible for assessing their own physical and mental suitability for any activity included in the programs.

10. Limitation of Liability

Kaizen shall not be liable for:

Any indirect or consequential damages
Loss of personal data due to third-party platform failures
Technical issues outside our control
Personal injury or health complications arising from participation in practices taught in the programs

Participation in all programs is voluntary and undertaken at the participant’s own risk.

11. Technology Platforms

Programs may be delivered using third-party platforms including:

Course hosting platforms
Video conferencing software
Membership platforms
Payment gateways

Kaizen is not responsible for technical failures or downtime on third-party systems.

12. Force Majeure

Kaizen shall not be held responsible for delays or cancellations caused by circumstances beyond reasonable control including but not limited to:

Natural disasters
Government restrictions
Internet outages
Pandemic-related disruptions
Technical failures

13. Amendments

Kaizen reserves the right to update these Terms and Conditions at any time.

The most current version will always be available on the website or checkout page.

14. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall fall under the jurisdiction of the courts in Goa, India.

15. Contact

For questions regarding purchases or payments, please contact:

Email: connect@kaizengoa.com

Working Hours:
Monday – Saturday
09:00 AM – 06:00 PM IST

Face Yoga

with Amy Kim